Verónica Torralba Lozano is a business leader in the financial services industry with 20 years of experience leading product development, strategic planning, sales and marketing, and operations departments and initiatives. She has introduced over 200 new products and product enhancements to the U.S. marketplace and led joint ventures in Asia and Africa. Ms. Lozano serves as Head of Operations Services at AIG, a position she assumed in January 2019. In this role, she is charged with leveraging AI and machine learning, natural language processing, data analytics, and robotics to transform and optimize regulatory operations for the Life & Retirement businesses of AIG. She previously held the position of Vice President, Internal Management Consulting, where she led high-priority business transformation initiatives and managed a team of MBA-level professionals in a leadership pipeline program.
Ms. Lozano is a LIMRA Leadership Institute Fellow (LLIF) and holds the Associate, Customer Service designation with honors. She is a member of the International Investment and Trade Advisory Committee of the Greater Houston Partnership. Early in her career, she worked for non-profits in educational reform and was the founding Executive Director for Teach For America in the state of Texas. Ms. Lozano has a BA from Brown University and an MBA from Cornell University. She is a fluent Spanish speaker and a student of Mandarin Chinese. Ms. Lozano was selected as a member of the Greater Houston Women’s Chamber of Commerce 2018-2019 Thought Leaders Institute.
